Description of the role :
The Monitoring and Support desk executive is responsible for working on a support desk monitoring incoming real time data feeds from various locations in the US. In addition to this, the resource is also expected to validate the quality of the data (based on a defined process which will be provided to the individual) and report the anomalies (if any). In the event of interruptions in the data stream or errors in the data, the resource will carry out the first level diagnosis of the issue, record a ticket in the helpdesk tool and contact the relevant support team for fixing the issues (if required). Successful candidates will be provided the required training to carry out the work specified.
Position location: Mumbai, Andheri (E).
Hours of operation: Rotational shifts shift 7am -3pm/3pm -11pm/11pm to 7am. It is work from office (5 days working- 2 days off- rotational)
Key requirements:
- You will be receiving data from the EOG team(which is our client- crude oil company located in US)
- You will have to monitor the applications and the real time data streaming on these applications.
- Data should be within the range / parameters given by them
- If the parameters do not match or data not updating or application is not working then you will raise a ticket for the same and inform your subordinate.
Job Type: Full Time
Job Location: Mumbai